There are many ways to buy or order a Ruokangas guitar

How to buy a ruokangas guitar?

How to buy?

Many of you familiar with my work already know that our online tool - the Guitar Creator - is an ingenious way to configure the specs of your dream guitar. But that’s not the only way - there are many more options how you can buy my instruments.

You can simply email or give me a call and we’ll begin a good old one-on-one dialogue about what your perfect custom guitar could be.

CONTACT ME

Waiting many months for a custom made instrument is not everybody's cup of tea. If you want it fast see what we have in stock right now.

IN STOCK

Our family of dealers around the world has guitars available too. A hint - a great option also for those who want to trade in another guitar!

OUR DEALERS
Payment options

Many ways to acquire an instrument

Custom made to you

Most of my guitars are made to custom order, either directly to players or to our small family of dealers. We also make every year a selection of guitars for the various events we exhibit at. Some of these guitars then may become available through our website in stock page.

Custom made, always

In fact, regarding the build process of our guitars, every instrument is custom made. In other words, the custom guitar or bass that you order directly from me is not built in a different way from a stock item you see on our website, or a guitar that you see on one of our dealers’ websites. Every instrument is built by one luthier from the beginning to the end here at our shop in Harviala. The only difference is that the custom instrument you order is spec’d by you, while a stock item you see on our website is spec’d by me. This also means that the cost of a stock guitar with identical specs in comparison to a custom made guitar is the same.

The most fun way ever to choose the specs

On this website you can choose the specifications of your dream guitar in great detail using the Guitar Creator tool. The Creator shows you even an estimated price for the guitar. This estimation gives you a good “ballpark figure” of the whereabouts of the actual selling price. Please notice, however, that taxation, shipping cost and customs may affect to the price. The Guitar Creator assists you also to send us a request for a confirmed offer, in case you’re seriously interested in ordering the guitar.

How about buying from a dealer?

We have a selected network of dealers. Feel free to contact them for further information. If you’re interested in ordering a custom guitar, dealers do take on such assignments as well. Sometimes, if the custom guitar needs more special attention in detailing (inlays etc), you can discuss and confirm the specifications of your guitar directly with us, regardless that the dealer then orders the guitar for you.

Can I contact you directly?

We ship world wide. If you prefer to order a guitar directly from me, rather than through one of our dealers, feel free to always contact me, regardless from which country you’re from. The price level is the same, regardless where you buy the guitar from.

Downpayment when making an order

When ordering a guitar directly from me, I require a deposit to confirm the order, and the balance is to be paid prior delivery. You can choose the amount of deposit payment in the range of 20-40% of the total cost of the guitar. The price is held firm from the receipt of deposit until delivery. Usually our dealers have a similar policy in use.

How long do I have to wait for the guitar?

Lead time for a custom ordered guitar or bass – be it via one of our dealers or directly from us – is currently in the range of 9 months. This may vary from time to time, and the lead time is confirmed with each order individually.

What’s the best way to contact you?

You can contact me easiest via e-mail. I answer to all emails personally. If you don’t hear from me within one week after sending me email, please send again – it’s always possible that your mail has disappeared to the digital void…

You can find our full contact info from the footer of this page, or any other page on this site.

Cancellation policy

What if I have to cancel my order?

In the unfortunate (and luckily rare) occasion that you would have to cancel your order for whatever reason, we will refund your deposit according the following policy:

1) If you cancel after order confirmation, but before the actual build process of your guitar starts, we keep 10% or 500 euros (whichever is less) of the total cost of the guitar to compensate our effort and for holding the slot in the queue for you.

2) If you cancel the order after the build process has begun, we keep 20-40% of the total cost of the guitar, depending on how far the build has progressed. The more unusual your order, the less chance for us to sell the guitar elsewhere if you cancel – so please understand that this also affects to the refund sum we can offer.

Paying a deposit equals a binding order

As a rule of thumb – when you’ve sent us money (deposit), I would appreciate you consider your order binding. So if you hesitate, don’t confirm the order – simple as that. This saves us all our valuable time and effort.